How can we help?

Short, honest guides to everything Imagefall does — and what to do when something doesn’t go to plan.

Getting started

Install, audit, and your first refresh.

Install the app, run your first store audit, and use your free Listing Studio refresh.

How credits, plans, trials, and refunds work.

What credits are, what each action costs, and how monthly rollover works.

Trials, plan changes, credit refunds, and what happens when you uninstall.

Refreshes, reviews, 3D, disclosure, and troubleshooting.

From one photo to a full asset kit: templates, options, and what to expect.

How the review gallery works and how assets reach your Shopify store.

Which products work best in 3D, what it costs, and how AR shows up on your product pages.

How Imagefall labels AI-generated models and how to control the disclosure setting.

What happens when a generation step fails, automatic credit refunds, and retries.

Can’t find what you need?

Email support@imagefall.com — a human answers, usually within one business day.